- Predictive capabilities enable you to identify customers at risk of attrition and to take corrective action in near-real time
- Easily identify cross-sell and up-sell opportunities
- Self-service capabilities enable to users to create tickets in the channel of their choice- be it an online self-service portal, email, Twitter or Facebook
- Identify underlying causes of frequently recurring service issues
After years of cutting costs and downsizing, CEOs are finally putting growth back on the corporate agenda—and setting extremely aggressive revenue goals in the process. To reach their ambitious target numbers, sales professionals require state-of-the-art tools that help them develop accurate forecasts, share information seamlessly between geographically dispersed teams, generate customized customer quotes, and close more deals more quickly.