Helpdesk by Intellitek enhances the performance of your support operations by providing the tools your agents need to effectively service their customers.

Incorporate customer data from other modules and 3rd party systems to gain a complete, 360-degree view of the customer so that the agent can determine the best solution to the issue.

Automatically route trouble tickets to the agents with the skills to best address the issue.

Access a repository of scripts, problem-solving techniques, customer recommended solutions, and agent recommended solutions.

Provide support via logging trouble tickets, telephone, chat, email, Facebook, or Twitter.  No matter what channel your customer chooses, your agents can provide support from a single, unified inbox on Helpdesk by Intellitek.  Helpdesk by Intellitek monitors Facebook, Twitter, email, and chat applications and automatically creates and routes cases in Helpdesk by Intellitek.

Detailed analytics and reporting allow you to track support trends and gain insight into the most frequently recurring issues.  You can also measure customer satisfaction metrics.

For more information, contact us today!