Service Dashboard by IntelliTek™ provides real-time access to the information that is driving your company’s customer service organization. Key features include:
• Fully customizable homepages: Allows staff to create customized home pages that consolidate siloed information about the customer experience-including objective metrics such as call hold-times and subjective metrics such as customer satisfaction survey scores
• Graphical dashboards: Enables everyone from your front-line CSRs to customer service senior managers to make better, quicker decisions with role-based dashboards that graphically display real-time service metrics, trends, and events
• Identify at-risk cases, manage service level agreement exceptions, and improve your organizations profitability through better customer service
• Provide a “single version of the truth” as it pertains to service-related data
• Allow call center managers to use their own key metrics to monitor sales and service operations
Additional CRM tools from IntelliTek Systems include:
For more information, click here to download the solution data sheet or contact us today!
